Legal notices and disclaimers
PRIVACY NOTICE
We, CLAIMS BALKANS DOO, respect your right to control the processing of your personal data and want to disclose the most valuable information to you.
We do our best to implement the most effective practices when processing your personal data in accordance with the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (the “GDPR”), the Directive 2002/58/EC of the European Parliament and of the Council of 12 July 2002 concerning the processing of personal data and the protection of privacy in the electronic communications sector (the “ePrivacy Directive”) and the laws of the Member States of the European Union.
From this Privacy Notice, you can get information about the personal data that we may process, the purposes and basis of processing, the period of storage of your personal data, your rights and the ways to exercise them, as well as about the ways to contact us on issues related to the processing of your personal data.
We, CLAIMS BALKANS DOO, are a legal entity established in accordance with the legislation of the Republic of Serbia. In order to protect your interests as a subject of personal data, we have appointed CLAIMS GLOBAL Oy (Business ID: 3272019-2) as our representative in the European Union (the “EU”).
You and the supervisory authorities can contact both CLAIMS BALKANS DOO and CLAIMS GLOBAL on any issues related to personal data processing in order to ensure compliance with the GDPR.
There is a lot more to say about processing your personal data, so if you have questions about our privacy practices that are not addressed in this Privacy Notice, do not hesitate to contact us using the contact information below.
Contacts
TERMINOLOGY
Let's find out what it is about.
“Personal data” means any information relating to an identified or identifiable natural person (“data subject”, meaning you).
“Identifiable natural person” (You) is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier (such as “cookies”) or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.
“Processing” means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure, or destruction.
“Controller” (CLAIMS BALKANS DOO) means the natural or legal person, public authority, agency, or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data; where the purposes and means of such processing are determined by EU or Member State law, the controller or the specific criteria for its nomination may be provided for by EU or Member State law.
“Representative” (CLAIMS GLOBAL Oy) means a natural or legal person established in the European Union who, designated by the controller or processor in writing pursuant to Article 27, represents the controller or processor with regard to their respective obligations under this Regulation.
“Consent” of the data subject (you) means any freely given, specific, informed, and unambiguous indication of the data subject’s wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her.
The above is only the essential part of the terminology related to the processing of your personal data. If you want to learn more about specific terminology, you can read it in the GDPR, the ePrivacy Directive and the laws of the Member States of the EU or contact us at info@claimsip.com.
YOUR PERSONAL DATA THAT WE PROCESS
When you visit our website, we may process the following personal data, which is jointly referred to by the term “cookies”.
“Cookies” are information files that are stored in your browser and used on the websites you visit.
Your cookies can be divided into following:
- Strictly necessary cookies – information necessary to view our website and enable you to use its functions, for example, to view content from other sites.
- Functionality cookies – information about your choices made on our website, for example, what call schedule you have chosen.
- Statistics cookies – information about your experience using our website, for example, which links you have followed.
- Marketing cookies – information about your online activity, for example, which sites you have visited previously.
The provision of cookies is not a legal or contractual requirement or a requirement necessary to enter into a contract with us. You are not obligated to provide us with your cookies.
Strictly necessary cookies are crucial for our website functioning. You cannot refuse us the processing of these cookies when using our site. If you do not agree that we process them, you should leave our site.
Functionality cookies, statistics cookies and marketing cookies are optional. We can only process these cookies with your consent, and:
- If you refuse to let us process your functionality cookies, you will be able to use our website without any restrictions except for some special features of our website.
- If you refuse to let us process your statistics cookies, you will be able to use our website without any restrictions, but we will not know which information on our website is most important to you.
- If you refuse to let us process your marketing cookies, you will be able to use our website without any restrictions, but we will not be able to show you the most relevant and targeted content.
All your personal data will be processed in accordance with certain purposes and legal bases and will be stored for the period specified below.
| Personal Data |
Purposes of the processing |
Legal basis for the processing |
Storage period of personal data |
| Strictly necessary cookies | Using the functionality of our website | Legitimate interest – to provide the service on the website requested by the user | Current session of using our site |
|
Functionality cookies by cookie key name:
_gat _gid _ga |
Optimization of your interactions with the functionality of our website | Your consent | 6 months 1 |
| Statistics cookies | Statistical research of your interactions with our website | Your consent | 6 months |
|
Marketing cookies by cookie key name:
_fbp fr lidc bscookie bcookie |
Personalization of content on our website for you | Your consent | 6 months |
PERSONAL DATA OF CHILDREN AND MINORS
We do not process personal data of individuals under 15 (fifteen) years old if he (she) is a citizen of an EU Member State or any other country. Please refrain from using our service if you are under 15 (fifteen) years old and you are a citizen of an EU Member State or any other country.
SPECIAL CATEGORIES OF PERSONAL DATA
We do not process special categories of personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and we refrain from processing of genetic data, of biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person’s sex life or sexual orientation.
YOUR CONSENT TO THE PROCESSING OF PERSONAL DATA
We need to obtain your consent for the processing of your personal data related to Functionality cookies, Statistics cookies, and Marketing cookies.
Information about each of these cookies is presented in the section “YOUR PERSONAL DATA THAT WE PROCESS" of this Privacy Notice.
Your consent applies to the processing of each specific type of cookie file and for each specific purpose of such processing.
You are not required to consent to the processing of all types of cookies or even one of them.
You are free in your right to give us consent.
To give consent, you must use a special form on our website.
You can also withdraw your consent at any time. To exercise your right, you must use the same special form that you used to provide your consent.
ACCESS OF THIRD PARTIES TO PERSONAL DATA
We do not share your personal data with third parties, except for official authorities in accordance with applicable law.
YOUR RIGHTS
The General Data Protection Regulation (the “GDPR”) (2016/679 of 27 April 2016), the Directive on privacy and electronic communications (2002/58/EC of 12 July 2002) and other countries’ privacy laws provide certain rights for you as a data subject:
You have the following rights:
| RIGHT | CONTENT |
| the right to request from us access to personal data |
You have the right to obtain from us confirmation as to whether or not personal data concerning you are being processed, and access to the personal data and the following information:
(a) the purposes of the processing; (b) the categories of personal data concerned; (c) the recipients or categories of recipient to whom the personal data have been or will be disclosed, in particular recipients in third countries or international organisations; (d) where possible, the envisaged period for which the personal data will be stored, or, if not possible, the criteria used to determine that period; (e) the existence of the right to request from us rectification or erasure of personal data or restriction of processing of personal data concerning the data subject or to object to such processing; (f) the right to lodge a complaint with a supervisory authority; (g) where the personal data are not collected from you, any available information as to their source; (h) the existence of automated decision-making, including profiling, and, at least in those cases, meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing for you. We shall provide a copy of the personal data undergoing processing. To exercise your right, you must write an application with information about what personal data you want to request by e-mail: info@claimsip.com or by mail. We will check your application and respond within 1 (one) month. |
| the right to rectification of personal data | If your personal data is inaccurate or incompleted, you have the right to have the data rectified or completed, by us, without undue delay. To exercise your right, you must write an application with information about what personal data you want to correct by e-mail: info@claimsip.com or by mail. We will check your application and respond within 10 (ten) days. |
| the right to erasure of personal data |
We have the obligation to erase personal data without undue delay where one of the following grounds applies:
(a) the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; (b) you withdraw consent on which the processing is based, and where there is no other legal ground for the processing; (c) you object to the processing pursuant to Article 21(1) of the GDPR and there are no overriding legitimate grounds for the processing, or you object to the processing pursuant to Article 21(2) of the GDPR; (d) the personal data have been unlawfully processed; (e) the personal data have to be erased for compliance with a legal obligation in European Union (the “EU”) or the EU’s Member State law to which we are subject; (f) the personal data have been collected in relation to the offer of information society services referred to in Article 8(1) of the GDPR. To exercise your right, you must write an application with information about what personal data you want to correct by e-mail: info@claimsip.com or by mail. We will check your application and respond within 10 (ten) days. |
| the right to restriction of processing |
To exercise your right, one of the following conditions must be met:
(a) the accuracy of the personal data is contested by you, for a period enabling us to verify the accuracy of the personal data; (b) the processing is unlawful and the data subject opposes the erasure of the personal data and requests the restriction of their use instead; (c) we no longer need the personal data for the purposes of the processing, but they are required by the data subject for the establishment, exercise or defence of legal claims; (d) you have objected to processing pursuant to Article 21(1) of the GDPR pending the verification whether the our legitimate grounds override those of yours. To exercise your right, you must write an application with information about what personal data you want to correct by e-mail: info@claimsip.com or by mail. We will check your application and respond within 1 (one) month. |
| the right to data portability |
You have the right to receive the personal data in a structured, commonly used and machine-readable format and have the right to transmit those data to another controller without hindrance from us, where:
(a) the processing is based on consent pursuant to point (a) of Article 6(1) of the GDPR or point (a) of Article 9(2) of the GDPR or on a contract pursuant to point (b) of Article 6(1) of the GDPR; and (b) the processing is carried out by automated means. To exercise your right, you must write an application with information about what personal data you want to correct by e-mail: info@claimsip.com or by mail. We will check your application and respond within 1 (one) month. |
| the right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal | To exercise your right, you must use the same special form that you used to provide your consent. |
| the right to lodge a complaint with a supervisory authority, in particular in the EU’s Member State of your habitual residence, place of work or place of the alleged infringement if you consider that the processing of personal data relating to you infringes the GDPR |
We do not have an automated decision-making process, including profiling, based on your personal data.
YOUR RIGHT TO OBJECT TO PROCESSING 2
You have the right to object, on grounds relating to your particular situation, at any time to processing of personal data concerning you when processing is necessary for the purposes of the legitimate interests pursued by us.
You have the right to object at any time to processing of personal data concerning you for direct marketing purposes.
To exercise your right, you must write an application specifying the personal data that your objection concerns by e-mail at info@claimsip.com or by mail.
We will check your application and stop processing from the date of acceptance of the application.
PERSONAL DATA STORAGE AND RETENTION
We store your personal data during the entire session on our website or even after it for a maximum period of up to six months, depending on the purpose of processing.
CHANGES AND UPDATES TO THIS PRIVACY NOTICE
We can update this Privacy Notice to ensure that your personal data is processed lawfully, fairly and transparently.
We reserve the right to amend this Privacy Notice at any time, for any reason, without notice to you, other than the posting of the amended Privacy Notice on our website.
You should check our Privacy Notice from time to time to be aware of the current rules for processing your personal data.
The provisions contained herein supersede all previous notices or statements regarding our privacy practices and the terms and conditions that govern the use of this website.
By using our website, you agree to the terms and conditions contained in this Privacy Notice and any other agreement we might have with you. If you do not agree to these terms and conditions, you should not use our website.
QUESTIONS, CONCERNS AND COMPLAINTS
All your questions, concerns and complaints related to the processing of your personal data can be sent to us using the following contact information:
| Postal address of the controller | Postal address of the representative | E-mail: |
| CLAIMS BALKANS DOO Mica Radakovica 4g, Zemun 11000 BEOGRAD | CLAIMS GLOBAL Oy c/o Oliana Ranta Vanha Koivuniementie 9 A 00930 HELSINKI | info@claimsip.com |
Without any limits
76-78 avenue des Champs-Élysées Staircase D, 2nd floor, 75008 Paris
+33 6 50 37 41 44 info@claimsip.com
